ANTRIX STUDIOZ / LEGAL

REFUND & CANCELLATION.

Last updated: 26 October 2026

This policy explains when you can cancel an order and when you can get a refund from ANTRIX STUDIOZ, the music studio of Dev AaGaya, Surat, Gujarat, India. It applies to everything bought on antrixstudioz.com and to custom services agreed with the studio.

1. Digital products (plugins, sound packs, presets, courses)

• These are digital goods that are delivered instantly and can't be returned, so all sales are final and not refundable once your order is unlocked in My Purchases.
• Before you buy, please read the product description, what's included and the system requirements (for plugins: Windows / Mac, VST3 / AU / Standalone). A refund is not given for buying the wrong product, changing your mind, or a computer or DAW that doesn't meet the stated requirements.
• If a file is faulty, won't download or doesn't work as described on a supported system, contact us. We will fix it or give you a working replacement.

Exceptions — you will get a full refund if:

• you were charged twice for the same order (the extra payment is refunded), or
• your payment was received but we can't deliver the product at all (for example, if it is withdrawn before your order is unlocked).

2. Cancelling a shop order

• An order that is still awaiting payment can be cancelled at any time in My Purchases, at no cost.
• An order that has been paid and unlocked can't be cancelled. See section 1.

3. Custom services (music production, mixing & mastering, combos)

• Cancelled by you before work starts: we refund your advance minus a 10% cancellation fee (for example, ₹4,500 back on a ₹5,000 advance).
• Cancelled by you after work has started: no refund. Work starts when the studio confirms it on WhatsApp or email, or shares the first draft, whichever comes first.
• Cancelled by the studio: if we cancel a project or can't deliver it, you get a full refund of what you paid for the work not delivered.
• Once an exclusive license has been issued for a song, its license fee is not refundable.
• Revisions are included as described in each package. Requests outside the agreed scope are not grounds for a refund.

4. How to ask for a refund

• Send your request within 7 days of the order date (for digital products) or the payment date (for custom services). Requests after 7 days are not accepted.
• Email [email protected] or WhatsApp +91 96380 88930 with your order ID or receipt number, the name on the account and the reason.
• We reply within 2 working days. If approved, the refund is sent within 7–10 working days to the same payment method (UPI or bank account, or the original card / UPI app for online payments). Your bank may take a few extra days to show it.
• When a refund is made, the payment receipt is cancelled and access to the product or the license for that order ends.

5. Chargebacks

Please contact us before raising a dispute with your bank or payment app — we will sort out genuine problems quickly. If a payment is reversed or charged back, the order is cancelled and the product license ends.

6. Your legal rights

Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019 or other Indian law.

7. Contact

ANTRIX STUDIOZ, Surat, Gujarat, India · [email protected] · WhatsApp +91 96380 88930. More on the Contact page.